How can we better support users with non-uniform information access in collaborative information retrieval?

Nyi Nyi Htun, Martin Halvey, Lynne Baillie

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

5 Citations (Scopus)

Abstract

The majority of research in Collaborative Information Retrieval (CIR) has assumed that collaborating team members have uniform information access. However, practice and research has shown that there may not always be uniform information access among team members, e.g. in healthcare, government, etc. To the best of our knowledge, there has not been a controlled user evaluation to measure the impact of non-uniform information access on CIR outcomes. To address this shortcomcontrolled user evaluation using 2 non-uniform access scenarios (document removal and term blacklisting) and 1 full and uniform access scenario. Following this, a design interview was undertaken to provide interface design suggestions. Evaluation results show that neither of the 2 non-uniform access scenarios had a significant negative impact on collaborative and individual search outcomes. Design interview results suggested that awareness of team's query history and intersecting viewed/judged documents could potentially help users share their expertise without disclosing sensitive information. Based on our results we provide important design recommendations to better support users with non-uniform information access in CIR.

Original languageEnglish
Title of host publicationProceedings of the 2017 Conference on Human Information Interaction and Retrieval (CHIIR 2017)
Place of PublicationNew York
PublisherAssociation for Computing Machinery
Pages235-244
Number of pages10
ISBN (Electronic)9781450346771
DOIs
Publication statusPublished - 7 Mar 2017
Event2nd ACM SIGIR Conference on Human Information Interaction and Retrieval - Oslo, Norway
Duration: 7 Mar 201711 Mar 2017
http://sigir.org/chiir2017/ (Conference website)

Publication series

NameProceedings of the Conferences on Human Information Interaction and Retrieval (CHIIR)
PublisherAssociation for Computer Machinery, Inc.

Conference

Conference2nd ACM SIGIR Conference on Human Information Interaction and Retrieval
Abbreviated titleCHIIR 2017
Country/TerritoryNorway
CityOslo
Period7/03/1711/03/17
Internet address

Keywords

  • Collaborative information retrieval
  • Information access
  • Interface design
  • Multi-level collaboration
  • Non-uniform access

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Information Systems

Fingerprint

Dive into the research topics of 'How can we better support users with non-uniform information access in collaborative information retrieval?'. Together they form a unique fingerprint.

Cite this