How can a robot signal its incapability to perform a certain task to humans in an acceptable manner?

Katrin S. Lohan; Amol Deshmukh; Ruth Aylett

doi:10.1109/ROMAN.2014.6926353

How can a robot signal its incapability to perform a certain task to humans in an acceptable manner?

Katrin S. Lohan, Amol Deshmukh, Ruth Aylett

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

Abstract

In this paper, a robot that is using politeness to overcome its incapability to serve is presented. The mobile robot 'Alex' is interacting with human office colleagues in their environment and delivers messages, phone calls, and companionship. The robot's battery capacity is not sufficient to survive a full working day. Thus, the robot needs to recharge during the day. By doing so it is unavailable for tasks that involve movement. The study presented in this paper supports the idea that an incapability of fullfiling an appointed task can be overcome by politeness and showing appropriate behaviour. The results, reveal that, even the simple adjustment of spoken utterances towards a more polite phrasing can change the human's perception of the robot companion. This change in the perception can be made visible by analysing the human's behaviour towards the robot.

Original language	English
Title of host publication	23rd IEEE International Symposium on Robot and Human Interactive Communication: Human-Robot Co-Existence: Adaptive Interfaces and Systems for Daily Life, Therapy, Assistance and Socially Engaging Interactions
Publisher	IEEE
Pages	814-819
Number of pages	6
ISBN (Print)	9781479967636
DOIs	https://doi.org/10.1109/ROMAN.2014.6926353
Publication status	Published - 15 Oct 2014
Event	23rd IEEE International Symposium on Robot and Human Interactive Communication 2014: Towards a Framework for Joint Action Workshop - Heriot-Watt University, Edinburgh, United Kingdom Duration: 25 Aug 2014 → 29 Aug 2014

Conference

Conference	23rd IEEE International Symposium on Robot and Human Interactive Communication 2014
Abbreviated title	IEEE RO-MAN 2014
Country/Territory	United Kingdom
City	Edinburgh
Period	25/08/14 → 29/08/14

ASJC Scopus subject areas

Software
Artificial Intelligence
Human-Computer Interaction
Computer Vision and Pattern Recognition

Access to Document

10.1109/ROMAN.2014.6926353

Cite this

Lohan, K. S., Deshmukh, A., & Aylett, R. (2014). How can a robot signal its incapability to perform a certain task to humans in an acceptable manner? In 23rd IEEE International Symposium on Robot and Human Interactive Communication: Human-Robot Co-Existence: Adaptive Interfaces and Systems for Daily Life, Therapy, Assistance and Socially Engaging Interactions (pp. 814-819). Article 6926353 IEEE. https://doi.org/10.1109/ROMAN.2014.6926353

Lohan, Katrin S. ; Deshmukh, Amol ; Aylett, Ruth. / How can a robot signal its incapability to perform a certain task to humans in an acceptable manner?. 23rd IEEE International Symposium on Robot and Human Interactive Communication: Human-Robot Co-Existence: Adaptive Interfaces and Systems for Daily Life, Therapy, Assistance and Socially Engaging Interactions. IEEE, 2014. pp. 814-819

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title = "How can a robot signal its incapability to perform a certain task to humans in an acceptable manner?",

abstract = "In this paper, a robot that is using politeness to overcome its incapability to serve is presented. The mobile robot 'Alex' is interacting with human office colleagues in their environment and delivers messages, phone calls, and companionship. The robot's battery capacity is not sufficient to survive a full working day. Thus, the robot needs to recharge during the day. By doing so it is unavailable for tasks that involve movement. The study presented in this paper supports the idea that an incapability of fullfiling an appointed task can be overcome by politeness and showing appropriate behaviour. The results, reveal that, even the simple adjustment of spoken utterances towards a more polite phrasing can change the human's perception of the robot companion. This change in the perception can be made visible by analysing the human's behaviour towards the robot.",

author = "Lohan, {Katrin S.} and Amol Deshmukh and Ruth Aylett",

note = "Publisher Copyright: {\textcopyright} 2014 IEEE.; 23rd IEEE International Symposium on Robot and Human Interactive Communication 2014 : Towards a Framework for Joint Action Workshop, IEEE RO-MAN 2014 ; Conference date: 25-08-2014 Through 29-08-2014",

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doi = "10.1109/ROMAN.2014.6926353",

language = "English",

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booktitle = "23rd IEEE International Symposium on Robot and Human Interactive Communication: Human-Robot Co-Existence: Adaptive Interfaces and Systems for Daily Life, Therapy, Assistance and Socially Engaging Interactions",

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Lohan, KS, Deshmukh, A & Aylett, R 2014, How can a robot signal its incapability to perform a certain task to humans in an acceptable manner? in 23rd IEEE International Symposium on Robot and Human Interactive Communication: Human-Robot Co-Existence: Adaptive Interfaces and Systems for Daily Life, Therapy, Assistance and Socially Engaging Interactions., 6926353, IEEE, pp. 814-819, 23rd IEEE International Symposium on Robot and Human Interactive Communication 2014, Edinburgh, United Kingdom, 25/08/14. https://doi.org/10.1109/ROMAN.2014.6926353

How can a robot signal its incapability to perform a certain task to humans in an acceptable manner? / Lohan, Katrin S.; Deshmukh, Amol; Aylett, Ruth.
23rd IEEE International Symposium on Robot and Human Interactive Communication: Human-Robot Co-Existence: Adaptive Interfaces and Systems for Daily Life, Therapy, Assistance and Socially Engaging Interactions. IEEE, 2014. p. 814-819 6926353.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution