'Hidden' opportunities and benefits in using web-based business-to-business surveys

David B. Grant, Christoph Teller, Wolfgang Teller

    Research output: Contribution to journalArticlepeer-review

    11 Citations (Scopus)


    The use of surveys continues to be an important technique in business-to-business (B2B) market research, and internet or web-based surveys are fast becoming desirable alternatives to traditional survey methods. Web-based surveys have several technological and methodological advantages to help improve both internal survey and external validity. This paper presents the results of a web-based survey conducted in a typical B2B research setting to evaluate the 'hidden' opportunities and benefits of web-based surveys. We demonstrate that using a web-based approach has considerable potential for examining ex post the quality of collected data and for retrieving findings to improve future surveys. © 2005 The Market Research Society.

    Original languageEnglish
    Pages (from-to)641-666
    Number of pages26
    JournalInternational Journal of Market Research
    Issue number6
    Publication statusPublished - 2005


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