Heritage and tourism organisations in a disrupted world

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


The business environment for heritage and tourism organisations and the relationships between them has matured over the last two decades to see heritage become a major driving force for a globalised tourism industry. The complex interactions between these organisations has charted the equilibrium between the need for sustainable preservation of the historic environment, and utilisation of that historic environment for developing tourism economies with diverse cultural experiences in a market where the key desire by visitors is to experience authenticity. In the past year however, typical forms of disruption and external challenge which have driven organisations in the field have been magnified by unprecedented external forces such as the global Covid19 pandemic, and also by wider social and political forces which have gained momentum - around cultural representation and diversity, environmentalism, and financial sustainability. This is rapidly requiring organisational paradigm shifts in how we think about heritage and tourism organisations themselves, and our ability to manage the heritage and tourism ‘caring and sharing mission’ into the future.
Original languageEnglish
Title of host publicationHeritage and Cultural Heritage Tourism
Subtitle of host publicationInternational Perspectives
EditorsPei-Lin Yu, Thanik Lertcharnrit, George S. Smith
ISBN (Print)9783031447990
Publication statusAccepted/In press - Oct 2023


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