Healthcare Professionals’ Perspectives

This chapter introduces the narratives of eight healthcare professionals that detail their experiences with video remote interpreting (VRI) and in-person interpreting, as well as their experiences with treating deaf and hard of hearing patients and limited English proficiency patients. This chapter also explores their interpreting preferences for critical and non-critical care and their suggestions for improving VRI services and patient–provider communication. Similar to the deaf and hard of hearing patient perspective, healthcare professionals prefer in-person interpreters for critical care, but they do not have a strong interpreting preference for non-critical care. Furthermore, most healthcare professionals lack knowledge of Deaf culture, but recoginize the importance of establishing patient–provider communication.