From telephones to iPhones: Applying systems thinking to networked, interoperable products

Guy H. Walker; Neville A. Stanton; Daniel P. Jenkins; Paul M. Salmon

doi:10.1016/j.apergo.2008.04.003

From telephones to iPhones: Applying systems thinking to networked, interoperable products

Guy H. Walker, Neville A. Stanton, Daniel P. Jenkins, Paul M. Salmon

Research output: Contribution to journal › Article › peer-review

30 Citations (Scopus)

Abstract

An expanding array of consumer products have the facility to have things added in and plugged on, their firmware upgraded, and as yet un-thought of future capability supported. In short, more and more products can be connected to something and/or someone, and in doing so are slowly adapting to the current day state of modernity that is called 'the information age'. Inevitably, this brings with it changes in the way that products should be thought about and designed. The purpose of this paper is to try and help product designers and Ergonomists to get a grip on all the complexity and non-linearity that the information age brings with it, and help make themselves and their increasingly networked and interoperable products at home in it. Our case study, Apple's new iPhone, serves as a pertinent example. (C) 2008 Elsevier Ltd. All rights reserved.

Original language	English
Pages (from-to)	206-215
Number of pages	10
Journal	Applied Ergonomics
Volume	40
Issue number	2
DOIs	https://doi.org/10.1016/j.apergo.2008.04.003
Publication status	Published - Mar 2009

Keywords

Sociotechnical systems theory
Product design
Mobile phones

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10.1016/j.apergo.2008.04.003

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abstract = "An expanding array of consumer products have the facility to have things added in and plugged on, their firmware upgraded, and as yet un-thought of future capability supported. In short, more and more products can be connected to something and/or someone, and in doing so are slowly adapting to the current day state of modernity that is called 'the information age'. Inevitably, this brings with it changes in the way that products should be thought about and designed. The purpose of this paper is to try and help product designers and Ergonomists to get a grip on all the complexity and non-linearity that the information age brings with it, and help make themselves and their increasingly networked and interoperable products at home in it. Our case study, Apple's new iPhone, serves as a pertinent example. (C) 2008 Elsevier Ltd. All rights reserved.",

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From telephones to iPhones: Applying systems thinking to networked, interoperable products

Abstract

Keywords

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