Abstract
The effective measurement of cost of quality has an important role to play in driving quality. A handful of studies on the implementation of cost of quality in the construction industry have been undertaken with a good deal more published in other sectors. Cost of quality definitions, methods, and models are reviewed. The aim of this research is to understand how the complex interrelationships of construction supply chain members may influence the existence of external failure cost. A new study that focuses on the measurement of external failure cost during the posthandover stage of construction is proposed. An expert workshop and a trial questionnaire involving construction industry experts (both owners and their supply chains) show the various categorisations of external failure quality cost elements and the involved and compound nature of their measurement through the construction supply chain. Further research is proposed to appraise, quantify and align incentives and ultimately reduce the occurrences of failure.
Original language | English |
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Title of host publication | Proceedings of the 32nd Annual ARCOM Conference |
Publisher | ARCOM |
Pages | 833-842 |
Number of pages | 10 |
Volume | 2 |
ISBN (Print) | 9780995546301 |
Publication status | Published - 2016 |
Event | 32nd Annual Association of Researchers in Construction Management Conference 2016 - Manchester, United Kingdom Duration: 5 Sept 2016 → 7 Sept 2016 |
Conference
Conference | 32nd Annual Association of Researchers in Construction Management Conference 2016 |
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Abbreviated title | ARCOM 2016 |
Country/Territory | United Kingdom |
City | Manchester |
Period | 5/09/16 → 7/09/16 |