Exploring the impact of national culture on performance measurement

Ihssan M. Jwijati, Umit S. Bititci

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    2 Citations (Scopus)

    Abstract

    The purpose of the research presented in this paper is to explore the impact of national culture on the design, implementation and use of performance measurement systems (PMS). Managing performance of organizations using management control system or performance management systems is essential for managers. As organizations are increasingly having to expand globally, they are forced to operate their original PMSs, but in different cultures. While, the impact of culture on PMS implementation have been revisited in the performance management literature from organizational perspectives, the impact of national culture on PMS was not clearly explored. Therefore the aim of the authors is to explore the impact of national culture on the lifecycle of PMS. Qualitative inductive research approach, and semi structured interviews of indigenous SMEs' were employed, and the findings suggest that national culture impact PMSs life-cycle and propositions are provided explaining the expected behaviour of different national cultures.

    Original languageEnglish
    Title of host publicationIFIP Advances in Information and Communication Technology
    Place of PublicationNew York
    PublisherSpringer
    Pages425-432
    Number of pages8
    Volume440
    ISBN (Print)9783662447321
    DOIs
    Publication statusPublished - 2014
    EventIFIP WG 5.7 International Conference on Advances in Production Management Systems - Ajaccio, United Kingdom
    Duration: 20 Sep 201424 Sep 2014

    Publication series

    NameIFIP Advances in Information and Communication Technology
    NumberPART 3
    Volume440
    ISSN (Print)18684238

    Conference

    ConferenceIFIP WG 5.7 International Conference on Advances in Production Management Systems
    Abbreviated titleAPMS 2014
    Country/TerritoryUnited Kingdom
    CityAjaccio
    Period20/09/1424/09/14

    Keywords

    • change management
    • cross-cultural management
    • performance measurement
    • SME

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