Exploring Interaction with Remote Autonomous Systems using Conversational Agents

David A. Robb, Jose Lopes, Stefano Padilla, Atanas Laskov, Francisco Javier Chiyah Garcia, Xingkun Liu, Jonatan Scharff Willners, Nicolas Valeyrie, Katrin Lohan, David Lane, Pedro Patron, Yvan Petillot, Michael John Chantler, Helen Hastie

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

Autonomous vehicles and robots are increasingly being deployed to remote, dangerous environments in the energy sector, search and rescue and the military. As a result, there is a need for humans to interact with these robots to monitor their tasks, such as inspecting and repairing offshore wind-turbines. Conversational Agents can improve situation awareness and transparency, while being a hands-free medium to communicate key information quickly and succinctly. As part of our user-centered design of such systems,
we conducted an in-depth immersive qualitative study of twelve marine research scientists and engineers, interacting with a prototype Conversational Agent. Our results expose insights into the appropriate content and style for the natural language interaction and, from this study, we derive nine design recommendations to inform future Conversational Agent design for remote autonomous systems.
Original languageEnglish
Title of host publicationDIS 2019 - Proceedings of the 2019 ACM Designing Interactive Systems Conference
PublisherACM
Pages1543-1556
Number of pages14
ISBN (Electronic)9781450358507
DOIs
Publication statusPublished - 18 Jun 2019
Event2019 ACM conference on Designing Interactive Systems: Contesting Borders and Intersections - Hyatt Regency Mission Bay, San Diego, United States
Duration: 23 Jun 201928 Jun 2019
https://dis2019.com/

Conference

Conference2019 ACM conference on Designing Interactive Systems
Abbreviated titleDIS'19
CountryUnited States
CitySan Diego
Period23/06/1928/06/19
Internet address

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Keywords

  • Explainable AI
  • Multimodal interfaces
  • Natural language interfaces
  • Remote autonomous systems
  • Transparency
  • Trust

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Human-Computer Interaction

Cite this

Robb, D. A., Lopes, J., Padilla, S., Laskov, A., Garcia, F. J. C., Liu, X., ... Hastie, H. (2019). Exploring Interaction with Remote Autonomous Systems using Conversational Agents. In DIS 2019 - Proceedings of the 2019 ACM Designing Interactive Systems Conference (pp. 1543-1556). ACM. https://doi.org/10.1145/3322276.3322318