TY - GEN
T1 - Examining Intentions to Use Mobile Check-In for Airlines Services
T2 - International Conference on Information Systems and Intelligent Applications 2022
AU - Wong, Ling Chai
AU - Tee, Poh Kiong
AU - Yap, Chia Keat
AU - Cham, Tat Huei
N1 - Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2023
Y1 - 2023
N2 - The purpose of this study was to determine the factors that influence both attitudes and behavioural intentions toward airline services via mobile check-in in East Malaysia. The intention of consumers to use mobile check-in for airline services was examined, as well as the role of attitude as a mediator between perceived usefulness, perceived ease of use, perceived trust, and perceived enjoyment. The study sampled 256 respondents using the snowball method and analysed them using PLS-SEM 3.0. Except for perceived ease of use, three of the four independent variables were found to have a positive effect on attitudes toward mobile check-in services. The perceived usefulness of mobile check-in had no effect on behavioural intention to use airline services via mobile check-in. Additionally, perceived ease of use was found to be insignificant when it came to attitudes and behavioural intentions toward using mobile check-in for airline services. Meanwhile, it has been demonstrated that attitude serves as an ideal mediator between perceived enjoyment, perceived trust, perceived usefulness, and behavioural intention. The current study has several managerial implications for the airline industry, particularly for self-service operations. Limitations include the inability to generalise the findings of this study to other industries or country settings.
AB - The purpose of this study was to determine the factors that influence both attitudes and behavioural intentions toward airline services via mobile check-in in East Malaysia. The intention of consumers to use mobile check-in for airline services was examined, as well as the role of attitude as a mediator between perceived usefulness, perceived ease of use, perceived trust, and perceived enjoyment. The study sampled 256 respondents using the snowball method and analysed them using PLS-SEM 3.0. Except for perceived ease of use, three of the four independent variables were found to have a positive effect on attitudes toward mobile check-in services. The perceived usefulness of mobile check-in had no effect on behavioural intention to use airline services via mobile check-in. Additionally, perceived ease of use was found to be insignificant when it came to attitudes and behavioural intentions toward using mobile check-in for airline services. Meanwhile, it has been demonstrated that attitude serves as an ideal mediator between perceived enjoyment, perceived trust, perceived usefulness, and behavioural intention. The current study has several managerial implications for the airline industry, particularly for self-service operations. Limitations include the inability to generalise the findings of this study to other industries or country settings.
KW - Mobile check-in
KW - Perceived enjoyment
KW - Perceived trust
KW - Technology acceptance modal
UR - http://www.scopus.com/inward/record.url?scp=85142712572&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-16865-9_13
DO - 10.1007/978-3-031-16865-9_13
M3 - Conference contribution
AN - SCOPUS:85142712572
SN - 9783031168642
T3 - Lecture Notes in Networks and Systems
SP - 151
EP - 162
BT - International Conference on Information Systems and Intelligent Applications. ICISIA 2022
A2 - Al-Emran, Mostafa
A2 - Shaalan, Khaled
A2 - Al-Sharafi, Mohammed A.
PB - Springer
Y2 - 1 July 2022 through 2 July 2022
ER -