Evaluating service quality in a UK hotel chain: a case study

Jiju Antony, Frenie Jiju Antony, Sid Ghosh

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	380-384
Number of pages	5
Journal	International Journal of Contemporary Hospitality Management
Volume	16
Issue number	6
DOIs	https://doi.org/10.1108/09596110410550833
Publication status	Published - 2004

Access to Document

@article{0113c9d70df14857ae1fdf502d11efd8,

title = "Evaluating service quality in a UK hotel chain: a case study",

author = "Jiju Antony and Antony, \{Frenie Jiju\} and Sid Ghosh",

year = "2004",

doi = "10.1108/09596110410550833",

language = "English",

volume = "16",

pages = "380--384",

journal = "International Journal of Contemporary Hospitality Management",

issn = "0959-6119",

publisher = "Emerald Group Publishing Ltd.",

number = "6",

}

TY - JOUR

T1 - Evaluating service quality in a UK hotel chain: a case study

AU - Antony, Jiju

AU - Antony, Frenie Jiju

AU - Ghosh, Sid

PY - 2004

Y1 - 2004

U2 - 10.1108/09596110410550833

DO - 10.1108/09596110410550833

M3 - Article

SN - 0959-6119

VL - 16

SP - 380

EP - 384

JO - International Journal of Contemporary Hospitality Management

JF - International Journal of Contemporary Hospitality Management

IS - 6

ER -