Evaluating service quality in a UK hotel chain: a case study

Jiju Antony, Frenie Jiju Antony, Sid Ghosh

    Research output: Contribution to journalArticlepeer-review

    56 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)380-384
    Number of pages5
    JournalInternational Journal of Contemporary Hospitality Management
    Volume16
    Issue number6
    DOIs
    Publication statusPublished - 2004

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