Evaluating Cloud Computing Challenges for Non-Expert Decision-Makers

Non-expert managers in various types of organizations usually find it challenging to decide whether to adopt cloud computing services, which are internet-based, instead of the conventional in-house technologies, which are physically owned and controlled on-premises. This paper evaluates cloud computing management challenges that were selected and ranked by a number of non-expert managers through a decision-making survey. The outcome argues that the Urgent Support Availability aspect is selected as the most worrying factor amongst the majority of non-expert managers taking into account the associated cost, and future demand changes. In addition, multiple decision-making considerations are identified through a cloud utilization framework and evaluated from a non-expert management perspective in relation to performance, network reliability, integration, quality of service, and actual business benefits.