Engaging the fashion consumer in a transparent business model

Alana James*, Bruce Montgomery

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

17 Citations (Scopus)
643 Downloads (Pure)


This paper focuses on the relationship between fashion consumers and retailers in the transparency of supply chains and public communication of corporate social responsibility (CSR). Adopting a qualitative, mixed-methods approach, this study explored the current industry situation with regards to the information being disclosed to external stakeholders such as consumers. Following the development of a conceptual framework informed by an in-depth literature search, the study aimed to contribute to the discourse by establishing the type and quantity of information desired by consumers in order to inform their knowledge of ethics and sustainability in fashion. Utilising methodological tools such as consumer surveys and secondary research analysis, the study engaged with multiple stakeholders in order to adopt a case-study approach. The paper identifies a consumer demand for the provision of information from fashion retailers, exploring further the type of information wanted and how to effectively communicate this using strategic tools and methods.

Original languageEnglish
Pages (from-to)287-299
Number of pages13
JournalInternational Journal of Fashion Design, Technology and Education
Issue number3
Early online date25 Sept 2017
Publication statusPublished - Oct 2017


  • corporate social responsibility
  • Supply chain transparency
  • sustainable business practices

ASJC Scopus subject areas

  • Education
  • Visual Arts and Performing Arts
  • Industrial and Manufacturing Engineering


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