Employees’ Perceptions of the Implementation of Robotics, Artificial Intelligence, and Automation (RAIA) on Job Satisfaction, Job Security, and Employability

Amisha Bhargava, Marais Bester, Lucy Bolton

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Abstract

The study aimed at qualitatively exploring working adult’s perceptions of the implementation of robotics, artificial intelligence (AI), and automation (RAIA) on their job security, job satisfaction, and employability. By means of a cross-sectional and exploratory design, the researchers conducted 21 semi-structured interviews with a diverse sample. The heterogeneous sample came from numerous industries for instance consulting, accounting and finance, and hospitality and varied seniority levels. The thematic analysis led to the emergence of five high-level themes and several sub-themes. The findings indicate that (a) “human touch” and “soft skills” remain irreplaceable and cannot be replicated by RAIA, (b) employees need to perceive RAIA as an opportunity and not a threat, (c) employees might experience a job satisfaction dilemma, and (d) organizations have to be well prepared pre- and post-industrial change. The findings could be used by industrial and organizational psychologists, human resource practitioners, and strategic information technology decision-makers when managing RAIA-related technological changes in organizations. Employees’ suggestions and perceptions could be considered to mitigate the consequences of technological changes in organizations. Both employees and employers need to change their perspective toward RAIA technology, work with a flexible, open mind, and embrace the potential impact of RAIA advancements on job roles and responsibilities. Employees will have to follow a path of continuous learning and keep up with technology.
Original languageEnglish
Number of pages8
JournalJournal of Technology in Behavioral Science
Early online date12 Aug 2020
DOIs
Publication statusE-pub ahead of print - 12 Aug 2020

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