Disconnecting labour: The impact of intraplatform algorithmic changes on the labour process and workers' capacity to organise collectively

Pedro Mendonça, Nadia K. Kougiannou

Research output: Contribution to journalArticlepeer-review

18 Citations (Scopus)
51 Downloads (Pure)

Abstract

This article examines how gig economy platform companies, via algorithmic management, shape working conditions and collective organisation of food delivery couriers. Using qualitative data from one case study operating in a city in the United Kingdom, the study captures real-time intraplatform unilateral changes in algorithmic management to provide increased flexibility for couriers. Findings show algorithmic changes generating a reconfigured, fragmented and compliant workforce. As a result, couriers demonstrate different interests and motivations to work for the company, where disparities in the demands for improved working conditions hindered efforts for collective organising. This article argues that intraplatform algorithmic changes create affordances that companies can exploit to concentrate power over labour even when conceding some control over the labour process.
Original languageEnglish
Pages (from-to)1-20
Number of pages20
JournalNew Technology, Work and Employment
Volume38
Issue number1
Early online date4 Jul 2022
DOIs
Publication statusPublished - Mar 2023

Keywords

  • algorithmic management
  • collective organising
  • gig economy
  • labour process
  • platform work

Fingerprint

Dive into the research topics of 'Disconnecting labour: The impact of intraplatform algorithmic changes on the labour process and workers' capacity to organise collectively'. Together they form a unique fingerprint.

Cite this