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Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers
Yuan Xing, David B. Grant
Research output
:
Contribution to journal
›
Article
›
peer-review
66
Citations (Scopus)
Overview
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INIS
availability
14%
business
14%
commerce
28%
comparative evaluations
14%
competition
14%
design
14%
distribution
100%
environment
28%
internet
100%
investigations
28%
market
14%
proliferation
14%
reliability
14%
retailers
100%
reviews
14%
timeliness
14%
values
14%
Computer Science
Business Channel
50%
e-Commerce
50%
Multiple Channel
50%
Practical Implication
50%
Quality of Service
100%
Scale Development
50%
Shopping Online
50%
Strategic Importance
50%
Social Sciences
Competitive Advantage
50%
Conceptual Framework
50%
e-Commerce
50%
Pricing
50%
Quality of Service
100%
Scale Development
50%
Economics, Econometrics and Finance
Competitive Advantage
14%
e-Commerce
14%
Order Processing
14%
Physical Distribution
100%
Pricing
14%
Scale Development
14%