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Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers
Yuan Xing, David B. Grant
Research output
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Contribution to journal
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Article
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peer-review
60
Citations (Scopus)
Overview
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Dive into the research topics of 'Developing a framework for measuring physical distribution service quality of multi-channel and "pure player" internet retailers'. Together they form a unique fingerprint.
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Social Sciences
Service Industries
100%
Distribution
87%
Quality
75%
Internet
62%
e-Commerce
50%
Quality of Service
50%
Scale Development
25%
Environment
25%
Investigation
25%
Purpose
25%
Research
12%
Customer
12%
Reliability
12%
Design Methodology
12%
Conceptual Framework
12%
Conceptualization
12%
Transaction
12%
Proliferation
12%
Competitive Advantage
12%
Electronic Engineering
12%
Superior
12%
Markets
12%
Paradigm
12%
Literature
12%
Difference
12%
Construct
12%
Pricing
12%
Enterprises
12%
Competition
12%
Computer Science
Service Quality
75%
Internet
62%
Channels
50%
Service
25%
Availability
12%
Practical Implication
12%
Shopping Online
12%
Strategic Importance
12%
Timeliness
12%
Business Channel
12%
Multiple Channel
12%
Design
12%
Electronics
12%