Determining and assessing the determinants of e-service operations

Heston Surjadjaja, Sid Ghosh, Jiju Antony

    Research output: Contribution to journalArticle

    103 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)39-53
    Number of pages15
    JournalManaging Service Quality
    Volume13
    Issue number1
    DOIs
    Publication statusPublished - 2003

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