Determining and assessing the determinants of  e-service operations

Heston Surjadjaja, Sid Ghosh, Jiju Antony

Research output: Contribution to journal › Article › peer-review

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@article{e10d2b5910644cee9e60798b7eb3ba3e,

title = "Determining and assessing the determinants of e-service operations",

author = "Heston Surjadjaja and Sid Ghosh and Jiju Antony",

year = "2003",

doi = "10.1108/09604520310456708",

language = "English",

volume = "13",

pages = "39--53",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald Publishing Limited",

number = "1",

}