Abstract
After China entered the WTO, a growing number of Chinese companies have started to employ Six Sigma Management to improve the quality of their products aimed building a Six Sigma Organization. This case study sought to understand the application of a design for Six Sigma methodology (DMADV) for training employees in quality tools in a total quality management adoption in a private organization in China. Problems and barriers, with regard to quality culture, inside the organization were encountered, identified, and reconciled during this project, while building a quality management system. The benefits of the DMADV application and the financial returns from the project are discussed.
Original language | English |
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Pages (from-to) | 405-418 |
Number of pages | 14 |
Journal | Quality Engineering |
Volume | 30 |
Issue number | 3 |
DOIs | |
Publication status | Published - 3 Jul 2018 |
Keywords
- China
- DMADV
- Lean Six Sigma
- Quality Management
- TQM
- Training (Operational and Service)
ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality
- Industrial and Manufacturing Engineering