After China entered the WTO, a growing number of Chinese companies have started to employ Six Sigma Management to improve the quality of their products aimed building a Six Sigma Organization. This case study sought to understand the application of a design for Six Sigma methodology (DMADV) for training employees in quality tools in a total quality management adoption in a private organization in China. Problems and barriers, with regard to quality culture, inside the organization were encountered, identified, and reconciled during this project, while building a quality management system. The benefits of the DMADV application and the financial returns from the project are discussed.
- Lean Six Sigma
- Quality Management
- Training (Operational and Service)
ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality
- Industrial and Manufacturing Engineering