Design Management In Services: a Case Study of the Design Management Competences Used in a Museum Exhibition that Focused on Increasing Social Inclusion

Irini Pitsaki, Alison Rieple

Research output: Contribution to conferencePaper

Abstract

This paper evaluates the design management competences used in the case of the Knitted Lives, an art project and museum exhibition created to improve the lives of older women. We discuss how design management contributed to the effectiveness of the project and, generally, the way that design could be managed in cultural organisations, specifically museums and art galleries that offer services to society. These services include: a) in the case of museums the research, collection, exhibition and preservation of art works, cultural heritage objects and other types of material and/or intellectual human achievements and b) in the case of art charities the involvement of isolated social groups in creative activities to improve well being and combat social exclusion. Both these kinds of organisations contribute to cultural and personal growth, education, entertainment, knowledge dissemination and appreciation of the individuals towards the arts, as well as, their own lives and capabilities. Consequently, they are agents of social change. We believe that design and design management, have a key role to play in any social innovation process and, in this particular paper, we explain how.
Original languageEnglish
Publication statusPublished - 2011
EventCambridge Academic Design Management Conference - Cambridge, United Kingdom
Duration: 7 Sep 20118 Sep 2011

Conference

ConferenceCambridge Academic Design Management Conference
CountryUnited Kingdom
CityCambridge
Period7/09/118/09/11

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    Pitsaki, I., & Rieple, A. (2011). Design Management In Services: a Case Study of the Design Management Competences Used in a Museum Exhibition that Focused on Increasing Social Inclusion. Paper presented at Cambridge Academic Design Management Conference, Cambridge, United Kingdom.