Critical literature review on maturity models for business process excellence

S. A. Albliwi, J. Antony, N. Arshed

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    15 Citations (Scopus)

    Abstract

    Maturity models are a useful way for an organisation to assess their processes and the overall maturity levels of the organisation. However, finding the most appropriate maturity model is not an easy task especially for practitioners in industry. Hence, the purpose of this paper is to critically review, compare and contrast the existing maturity models in quality/operations management topics. This paper has reviewed the most common maturity models including but not limited to Bessant's continuous improvement capability model, Capability Maturity Model (CMM) and Capability Maturity Model Integration (CMMI) which is the most common model in the literature. The authors have observed a lack of maturity models for process management. Therefore, the future plan for this research is to develop a maturity model for a specific area in process management, which is Lean Six Sigma (LSS), as this is the main area of interest for the authors.

    Original languageEnglish
    Title of host publicationIEEE International Conference on Industrial Engineering and Engineering Management
    PublisherIEEE
    Pages79-83
    Number of pages5
    ISBN (Print)9781479964109
    DOIs
    Publication statusPublished - 11 Mar 2015
    Event2014 IEEE International Conference on Industrial Engineering and Engineering Management - Selangor, Malaysia
    Duration: 9 Dec 201412 Dec 2014

    Conference

    Conference2014 IEEE International Conference on Industrial Engineering and Engineering Management
    Abbreviated titleIEEM 2014
    CountryMalaysia
    CitySelangor
    Period9/12/1412/12/14

    Keywords

    • critical review
    • future research
    • maturity model
    • process excellence

    ASJC Scopus subject areas

    • Business, Management and Accounting (miscellaneous)
    • Industrial and Manufacturing Engineering
    • Safety, Risk, Reliability and Quality

    Fingerprint Dive into the research topics of 'Critical literature review on maturity models for business process excellence'. Together they form a unique fingerprint.

  • Cite this

    Albliwi, S. A., Antony, J., & Arshed, N. (2015). Critical literature review on maturity models for business process excellence. In IEEE International Conference on Industrial Engineering and Engineering Management (pp. 79-83). [7058604] IEEE. https://doi.org/10.1109/IEEM.2014.7058604