Comparing total quality management success factors in UK manufacturing and service industries: some key findings from a survey

Jiju Antony, Craig Fergusson, Steve Warwood, Joanna Hing Yee Tsang

    Research output: Contribution to journalArticlepeer-review

    15 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)32-45
    Number of pages14
    JournalJournal of Advances in Management Research
    Issue number2
    Publication statusPublished - 2004

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