Claims management is a critical task within any contracting company, which entails the supports from custom-designed information systems and even external experts, when complex legal issues or disputes are involved. Conventional model for knowledge brokering is limited to only being able to identify external experts within the personal networks of the knowledge broker. To be more effective and efficient, a cloud-based knowledge brokering model that allows access through the Web is recommended. This paper presents a conceptual cloud-based knowledge brokering platform, which is integrated with a construction claims management system, to improve both the management of claims and to bridge the knowledge gap problem faced by contracting companies in dealing with complicated claims and disputes. It discusses also the benefits brought about and how the platform is envisaged to operate in detail.
|Publication status||Published - 17 Aug 2017|
|Event||8th International Conference on Construction and Project Management 2017 - Sapporo, Japan|
Duration: 17 Aug 2017 → 19 Aug 2017
Conference number: 8th
|Conference||8th International Conference on Construction and Project Management 2017|
|Abbreviated title||ICCPM 2017|
|Period||17/08/17 → 19/08/17|
Tan, H. C., Anumba, C. J., & Soon, L. T. (2017). Cloud-based Knowledge Brokering Platform for Managing Construction Claims - A Conceptual Framework. Paper presented at 8th International Conference on Construction and Project Management 2017, Sapporo, Japan.