Closing the feedback loop: Tensions and challenges

Research output: Chapter in Book/Report/Conference proceedingChapter


Providing information to students on the impact of their feedback is a crucial part of using institution-wide surveys such as the National Student Survey. The most common approach is to provide information about concrete changes made to course provision in explicit response to requests or complaints discerned in student feedback. Whilst that method is clear and direct, it is arguably unsuitable for those institutions who wish to promote the idea that students are partners in an educational process, rather than consumers of an educational product. For those institutions, new approaches are needed. This chapter suggests that Arnstein’s ladder of participation may offer a suitable alternative, by helping institutions to create and communicate an interconnected set of opportunities for students to be involved in decision-making at a number of different levels.
Original languageEnglish
Title of host publicationEnhancing Student Feedback and Improvement Systems in Tertiary Education
EditorsMahsood Shah, Chenicheri Sid Nair
Place of PublicationAbu Dhabi, United Arab Emirates
PublisherCommission for Academic Accreditation
Number of pages15
ISBN (Electronic)9789948201533
Publication statusPublished - 13 Jun 2013

Publication series

NameCAA Quality Series


  • National Student Survey
  • student feedback
  • student engagement


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