This paper reports on recent experience of engaging with building users who have communication difficulties, as a potential part of client briefing. The users were residents of a specialist Scottish Housing Association (HA) providing social housing and care services; the residents having a wide range of complex needs, predominantly learning difficulties. Many of these residents have communication difficulties, ranging from mild to very severe. The challenge presented was to effectively engage with a representative sample of residents to ascertain how they value their living environment. The researchers’ involvement was based on prior research into how different participants engage in the architectural design process.
- housing and social care
- client briefing
- innovative communication tools
Jenkins, P., Scott, I., & Challen, A. (2012). Client Briefing: Eliciting Design Preferences from Building Users with Communication Impairments. Buildings , 2(2), 83-106. https://doi.org/10.3390/buildings2020083