Business process measurement: adapting and using a capability maturity model in a new domain

I Egan, P D Gardiner, J M Ritchie, I Black

Research output: Working paperDiscussion paper

Original languageEnglish
PublisherSchool of Management and Languages, Heriot-Watt University
Publication statusPublished - 2000

Cite this

Egan, I., Gardiner, P. D., Ritchie, J. M., & Black, I. (2000). Business process measurement: adapting and using a capability maturity model in a new domain. School of Management and Languages, Heriot-Watt University.