@article{380099b85da44306992c25498c3c7200,
title = "Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings",
author = "Jithendran Kokkranikal and Jiju Antony and Hasib Kosgi and Erwin Losekoot",
year = "2013",
doi = "10.1108/17410401311309203",
language = "English",
volume = "62",
pages = "317--322",
journal = "International Journal of Productivity and Performance Management",
issn = "1741-0401",
publisher = "Emerald Publishing",
number = "3",
}