Applying Performance Metrics in an SME

Tim Stanford, David Twigg

    Research output: Chapter in Book/Report/Conference proceedingConference contribution


    This paper describes the early experience and process of developing a set of performance metrics to support the introduction of lean manufacturing in an SME. The introduction of a lean manufacturing initiative presented an opportunity to re-examine the entire value chain from individual operations, through to customer relations and the supply chain. It is intended to implement the performance measures in conjunction with the introduction of a kaizen/continuous improvement programme. The paper demonstrates the process of identification and use of performance measures in an SME.
    Original languageEnglish
    Title of host publicationConference Digest BISME 2001
    Subtitle of host publicationBusiness Improvements for Small-medium Sized Enterprises
    EditorsDavid J. Knowles, Robert J. Howlett
    PublisherUniversity of Brighton, Brighton Business School
    Number of pages5
    ISBN (Print)9781901177176, 1901177173
    Publication statusPublished - 28 Jun 2001


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