This paper describes the early experience and process of developing a set of performance metrics to support the introduction of lean manufacturing in an SME. The introduction of a lean manufacturing initiative presented an opportunity to re-examine the entire value chain from individual operations, through to customer relations and the supply chain. It is intended to implement the performance measures in conjunction with the introduction of a kaizen/continuous improvement programme. The paper demonstrates the process of identification and use of performance measures in an SME.
|Title of host publication||Conference Digest BISME 2001|
|Subtitle of host publication||Business Improvements for Small-medium Sized Enterprises|
|Editors||David J. Knowles, Robert J. Howlett|
|Publisher||University of Brighton, Brighton Business School|
|Number of pages||5|
|ISBN (Print)||9781901177176, 1901177173|
|Publication status||Published - 28 Jun 2001|
Stanford, T., & Twigg, D. (2001). Applying Performance Metrics in an SME. In D. J. Knowles, & R. J. Howlett (Eds.), Conference Digest BISME 2001: Business Improvements for Small-medium Sized Enterprises (pp. 33-37). University of Brighton, Brighton Business School .