An integrated management system for reactive building maintenance projects

Ming Sun, N. Ali, P. Barrett

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper presents an integrated on-line system that manages reactive building maintenance projects for large client organisations. At present, these clients deal with a large number of minor reactive maintenance work every year through helpdesk call centres. The process involves a long chain of communication between the unit managers, helpdesk operators, facility management agents, contractors and operatives. It is often characterised as slow, inefficient and high administrative costs. This study investigated an Internet based solution that enables the clients to procure and manage reactive maintenance projects on-line.

Original languageEnglish
Title of host publicationProceedings of the 10th ISPE International Conference on Concurrent Engineering
EditorsJ. Cha, R. Jardim-Goncalves, A. Steiger-Garcao, J. Cha, R. Jardim-Goncalves, A. Steiger-Garcao
PublisherSwets en Zeitlinger B.V.
Pages225-232
Number of pages8
ISBN (Print)905809524X
Publication statusPublished - 2003
Event10th ISPE International Conference on Concurrent Engineering: Research and Applications, Advanced Design, Production and Management Systems - Madeira, Portugal
Duration: 26 Jul 200330 Jul 2003

Conference

Conference10th ISPE International Conference on Concurrent Engineering: Research and Applications, Advanced Design, Production and Management Systems
CountryPortugal
CityMadeira
Period26/07/0330/07/03

ASJC Scopus subject areas

  • Engineering(all)

Fingerprint Dive into the research topics of 'An integrated management system for reactive building maintenance projects'. Together they form a unique fingerprint.

Cite this