Abstract
This paper presents an integrated on-line system that manages reactive building maintenance projects for large client organisations. At present, these clients deal with a large number of minor reactive maintenance work every year through helpdesk call centres. The process involves a long chain of communication between the unit managers, helpdesk operators, facility management agents, contractors and operatives. It is often characterised as slow, inefficient and high administrative costs. This study investigated an Internet based solution that enables the clients to procure and manage reactive maintenance projects on-line.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 10th ISPE International Conference on Concurrent Engineering |
| Editors | J. Cha, R. Jardim-Goncalves, A. Steiger-Garcao, J. Cha, R. Jardim-Goncalves, A. Steiger-Garcao |
| Publisher | Swets en Zeitlinger B.V. |
| Pages | 225-232 |
| Number of pages | 8 |
| ISBN (Print) | 905809524X |
| Publication status | Published - 2003 |
| Event | 10th ISPE International Conference on Concurrent Engineering: Research and Applications, Advanced Design, Production and Management Systems - Madeira, Portugal Duration: 26 Jul 2003 → 30 Jul 2003 |
Conference
| Conference | 10th ISPE International Conference on Concurrent Engineering: Research and Applications, Advanced Design, Production and Management Systems |
|---|---|
| Country/Territory | Portugal |
| City | Madeira |
| Period | 26/07/03 → 30/07/03 |
ASJC Scopus subject areas
- General Engineering