An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers: A perspective from China

Xiaohong Liu, David B. Grant, Alan C. McKinnon, Yuanhua Feng

Research output: Contribution to journalArticle

39 Citations (Scopus)

Abstract

Purpose: This paper aims to report on an investigation of logistics service provider (LSP) capabilities and how these capabilities contribute to LSP competitiveness in the context of China. Design/methodology/approach: This paper draws on work from economics and strategy on firm-level competitiveness, particularly the resource-based view, to develop and empirically examined 13 firm-specific capability constructs based on a survey of Chinese LSPs. Findings: Exploratory factor analysis and factor analysis regression indicated all 13 constructs are critical to a Chinese LSP's competitiveness and are interlinked in contributing to it. The findings also revealed the most critical capability is service quality; this capability was further assessed and two sub-constructs of operations and relationship management emerged. Practical implications: The results of the empirical study provide a useful way for LSP managers to identify and appraise their firm's capabilities and competitiveness. Originality/value: This study contributes by addressing a gap of empirical research concerning LSP competitiveness and capabilities. © Emerald Group Publishing Limited.

Original languageEnglish
Pages (from-to)847-866
Number of pages20
JournalInternational Journal of Physical Distribution and Logistics Management
Volume40
Issue number10
DOIs
Publication statusPublished - Nov 2010

Keywords

  • China
  • Competitive advantage
  • Distribution management

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