An EFQM concepts of excellence approach to management development within the UAE healthcare industry utilising action modalities.

Rhys Rowland-Jones

    Research output: Contribution to journalArticle

    4 Citations (Scopus)

    Abstract

    Abstract
    In viewing the self-organising capacity of an organisation as a complex interacting web of knowledge and behaviour, which is subject to instability and constant dynamism, this paper considers the use of an action science approach to the multifarious interactions which have underpinned the conception and delivery of a senior management development programme for a healthcare group of six hospitals and ninety four pharmacies in the UAE. The paper reviews the application of the action modalities of action learning and action science within the epistemological development and selection of the programme pedagogy, the locus of which has been derived from the EFQM Excellence Model concepts of excellence. The initial scoping interviews held with the strategic directorate are reviewed and triangulated against the views of the senior management delegate cohort and the academic development team. In seeking evidence of adaptive change, the position before and after the management development programme delivery was additionally determined.
    Keywords: Action Learning; Action Science; Management Development; International Healthcare; EFQM
    Original languageEnglish
    Pages (from-to)501-514
    Number of pages14
    JournalHuman Resource Development International
    Volume15
    Issue number4
    DOIs
    Publication statusPublished - 13 Sep 2012

    Keywords

    • Action Learning; Action Science; Management Development; International Healthcare; EFQM

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