A Thematic Analysis of Executive Leadership and Perspectives on Continuous Improvement in the Emergency Services.

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Abstract

This paper reports initial findings from 15 interviews with executive leaders across the national police, fire and rescue and ambulance services in Scotland, UK. The interview themes are drawn from a systematic literature review of lean and six sigma practices in the public sector and the analysis is around five key themes all within the strategic context of significant organisational change following the respective police and fire services mergers in 2013. The initial results are reported to support organisational learning and identify a knowledge gap around CI Methodologies, an imbalance between CI and Radical change and a further need to embed CI through strategy, performance measurement and roadmaps, the findings also emphasise the importance of staff engagement and empowerment as part of CI Initiatives and identify future research in this area.
Original languageEnglish
Publication statusAccepted/In press - 25 Apr 2019
EventBritish Academy of Management Conference 2019 - In the cloud, Birmingham, United Kingdom
Duration: 2 Sep 20204 Sep 2020
https://www.bam.ac.uk/civicrm/event/info?id=3638
https://www.bam.ac.uk/civicrm/event/info?id=3502

Conference

ConferenceBritish Academy of Management Conference 2019
Abbreviated titleBAM 2019
CountryUnited Kingdom
CityBirmingham
Period2/09/204/09/20
Internet address

Keywords

  • continuous improvement
  • Executive Leadership
  • Emergency services
  • Strategy
  • Police services
  • Fire & Rescue Services
  • Ambulance Services

ASJC Scopus subject areas

  • Strategy and Management
  • Public Administration

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