A Strategic Approach to Mitigating Operational Failure Across Transitions

Diyana Syafiqah Abd Razak, Grant Mills, Aeli Roberts

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)
87 Downloads (Pure)


It is recognized that projects continue to deliver operational assets that are partially defective. This article proposes this because the causes of operational failures have not been extensively analyzed. This study explores how an infrastructure client made quality a strategic and project delivery necessity by undertaking research to analyze operational failure. A mixed-method approach consisting of three phases was used: (1) to understand the operational failure elements; (2) to explore the causes of operational failure; and (3) to develop a new strategic framework to address failure mitigation. The study showed the need for transferring, applying, and recognizing capabilities across strategic business, project delivery, and operational use transitions.
Original languageEnglish
Pages (from-to)474-488
Number of pages15
JournalProject Management Journal
Issue number5
Publication statusPublished - Oct 2020


  • capability
  • cost
  • failure
  • integration
  • quality

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Management of Technology and Innovation


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