A Strategic Approach to Mitigating Operational Failure Across Transitions

Diyana Syafiqah Abd Razak; Grant Mills; Aeli Roberts

doi:10.1177/8756972820928703

A Strategic Approach to Mitigating Operational Failure Across Transitions

Diyana Syafiqah Abd Razak, Grant Mills, Aeli Roberts

School of Energy, Geoscience, Infrastructure and Society

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

259 Downloads (Pure)

Abstract

It is recognized that projects continue to deliver operational assets that are partially defective. This article proposes this because the causes of operational failures have not been extensively analyzed. This study explores how an infrastructure client made quality a strategic and project delivery necessity by undertaking research to analyze operational failure. A mixed-method approach consisting of three phases was used: (1) to understand the operational failure elements; (2) to explore the causes of operational failure; and (3) to develop a new strategic framework to address failure mitigation. The study showed the need for transferring, applying, and recognizing capabilities across strategic business, project delivery, and operational use transitions.

Original language	English
Pages (from-to)	474-488
Number of pages	15
Journal	Project Management Journal
Volume	51
Issue number	5
DOIs	https://doi.org/10.1177/8756972820928703
Publication status	Published - Oct 2020

Keywords

capability
cost
failure
integration
quality

ASJC Scopus subject areas

Business and International Management
Strategy and Management
Management of Technology and Innovation

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A Strategic Approach to Mitigating Operational Failure Across Transitions

Abstract

Keywords

ASJC Scopus subject areas

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