A Lean Six Sigma program in higher education

Carsten Svensson, Jiju Antony, Mohamed Ba-Essa, Majed Bakhsh, Saja Albliwi

    Research output: Contribution to journalArticle

    51 Citations (Scopus)

    Abstract

    Purpose – The purpose of this paper is to contribute to the body of Lean Six Sigma (LSS) knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the LSS method in a complex transactional environment. Design/methodology/approach – The observations presented in this paper originate from rolling out a large LSS implementation at a recently established university. The paper is supported with secondary data from literature. Findings – The implementation of LSS methodology at King Abdullah University of Science and Technology has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification. Research limitations/implications – This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners. Originality/value – This paper is the first description of what is believed to be one of the largest implementations of LSS in higher education.

    Original languageEnglish
    Pages (from-to)951-969
    Number of pages19
    JournalInternational Journal of Quality and Reliability Management
    Volume32
    Issue number9
    DOIs
    Publication statusPublished - Oct 2015

    Keywords

    • Business process management
    • Higher education
    • Lean Six Sigma
    • Organizational development
    • Process improvement

    ASJC Scopus subject areas

    • Business, Management and Accounting(all)
    • Strategy and Management

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