A Lean Healthcare Journey: the Scottish Experience

Claire F. Lindsay, Maneesh Kumar

Research output: Chapter in Book/Report/Conference proceedingChapter

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Lean has been adopted by public sector organisations to combat the growing challenges in tackling demand, capacity, service provision and issues around the reduction of errors and managing variation in processes. This chapter discusses the specific case of Trust A, a Scottish Health Board and how Lean has been implemented beyond acute service provision to include shared services. In addition, the chapter reviews, the process of Lean implementations and the outcomes and sustainability generated through Lean. Challenges are noted but it argues that concentration on the social aspects of Lean in shared services generates real benefits across the value chain.
Original languageEnglish
Title of host publicationPublic Service Operations Management
Subtitle of host publicationA Research Handbook
EditorsZoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams, David M. Upton
Place of PublicationLondon
Number of pages19
ISBN (Electronic)9781315747972
ISBN (Print)9781138813694
Publication statusPublished - 2016


  • Lean
  • Healthcare
  • NHS

ASJC Scopus subject areas

  • General Business,Management and Accounting


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