A Lean Healthcare Journey: the Scottish Experience

Claire F. Lindsay; Maneesh Kumar

doi:10.4324/9781315747972-30

A Lean Healthcare Journey: the Scottish Experience

Claire F. Lindsay, Maneesh Kumar

School of Social Sciences

Research output: Chapter in Book/Report/Conference proceeding › Chapter

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Abstract

Lean has been adopted by public sector organisations to combat the growing challenges in tackling demand, capacity, service provision and issues around the reduction of errors and managing variation in processes. This chapter discusses the specific case of Trust A, a Scottish Health Board and how Lean has been implemented beyond acute service provision to include shared services. In addition, the chapter reviews, the process of Lean implementations and the outcomes and sustainability generated through Lean. Challenges are noted but it argues that concentration on the social aspects of Lean in shared services generates real benefits across the value chain.

Original language	English
Title of host publication	Public Service Operations Management
Subtitle of host publication	A Research Handbook
Editors	Zoe J. Radnor, Nicola Bateman, Ann Esain, Maneesh Kumar, Sharon J. Williams, David M. Upton
Place of Publication	London
Publisher	Routledge
Chapter	18
Pages	328-346
Number of pages	19
Edition	1
ISBN (Electronic)	9781315747972
ISBN (Print)	9781138813694
DOIs	https://doi.org/10.4324/9781315747972-30
Publication status	Published - 2016

Keywords

Lean
Healthcare
NHS

ASJC Scopus subject areas

Business, Management and Accounting(all)

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10.4324/9781315747972-30

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This is an Accepted Manuscript of a book chapter published by Routledge in Public Service Operations Management: A research handbook on 30/7/2015, available online: https://doi.org/10.4324/9781315747972
Accepted author manuscript, 670 KB

Cite this

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ER -

A Lean Healthcare Journey: the Scottish Experience

Abstract

Keywords

ASJC Scopus subject areas

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Cite this