A benefit measurement framework for an online contract change management system

Ming Sun

    Research output: Contribution to journalArticle

    Abstract

    The contract change management (CCM) system is an online collaboration tool, which supports the contract change management process of new engineering contract (NEC) contract. It is currently used in practice on a wide range of civil, power, and building projects in the UK. The aim of this study is first to identify the tangible and intangible benefits of the system through a user survey; then to develop a framework to measure these benefits. A questionnaire survey is conducted, which reveals that CCM can help project teams improve process effectiveness, reduce risk of process failures, and increase the compliance with NEC requirements. Subsequently, a spreadsheet tool is developed to allow CCM users to calculate the tangible cost savings as a result of using the system. For intangible benefits, a change management maturity model (CM3) is developed, which provides a measurement framework for assessing the improvement of a project team’s capability in dealing with contract changes.
    Original languageEnglish
    Pages (from-to)205-2010
    JournalTsinghua Science and Technology
    Volume13
    Issue numberS1
    DOIs
    Publication statusPublished - 2008

    Fingerprint

    Spreadsheets
    Costs
    Compliance

    Keywords

    • contract change management; IT benefit measurement; capability maturity model; benefit measurement framework; new engineering contract (NEC) processes

    Cite this

    @article{9da154309d574cc7903b4c53d0214a1d,
    title = "A benefit measurement framework for an online contract change management system",
    abstract = "The contract change management (CCM) system is an online collaboration tool, which supports the contract change management process of new engineering contract (NEC) contract. It is currently used in practice on a wide range of civil, power, and building projects in the UK. The aim of this study is first to identify the tangible and intangible benefits of the system through a user survey; then to develop a framework to measure these benefits. A questionnaire survey is conducted, which reveals that CCM can help project teams improve process effectiveness, reduce risk of process failures, and increase the compliance with NEC requirements. Subsequently, a spreadsheet tool is developed to allow CCM users to calculate the tangible cost savings as a result of using the system. For intangible benefits, a change management maturity model (CM3) is developed, which provides a measurement framework for assessing the improvement of a project team’s capability in dealing with contract changes.",
    keywords = "contract change management; IT benefit measurement; capability maturity model; benefit measurement framework; new engineering contract (NEC) processes",
    author = "Ming Sun",
    year = "2008",
    doi = "10.1016/S1007-0214(08)70150-0",
    language = "English",
    volume = "13",
    pages = "205--2010",
    journal = "Tsinghua Science and Technology",
    issn = "1007-0214",
    publisher = "Tsing Hua University",
    number = "S1",

    }

    A benefit measurement framework for an online contract change management system. / Sun, Ming.

    In: Tsinghua Science and Technology, Vol. 13, No. S1, 2008, p. 205-2010.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - A benefit measurement framework for an online contract change management system

    AU - Sun, Ming

    PY - 2008

    Y1 - 2008

    N2 - The contract change management (CCM) system is an online collaboration tool, which supports the contract change management process of new engineering contract (NEC) contract. It is currently used in practice on a wide range of civil, power, and building projects in the UK. The aim of this study is first to identify the tangible and intangible benefits of the system through a user survey; then to develop a framework to measure these benefits. A questionnaire survey is conducted, which reveals that CCM can help project teams improve process effectiveness, reduce risk of process failures, and increase the compliance with NEC requirements. Subsequently, a spreadsheet tool is developed to allow CCM users to calculate the tangible cost savings as a result of using the system. For intangible benefits, a change management maturity model (CM3) is developed, which provides a measurement framework for assessing the improvement of a project team’s capability in dealing with contract changes.

    AB - The contract change management (CCM) system is an online collaboration tool, which supports the contract change management process of new engineering contract (NEC) contract. It is currently used in practice on a wide range of civil, power, and building projects in the UK. The aim of this study is first to identify the tangible and intangible benefits of the system through a user survey; then to develop a framework to measure these benefits. A questionnaire survey is conducted, which reveals that CCM can help project teams improve process effectiveness, reduce risk of process failures, and increase the compliance with NEC requirements. Subsequently, a spreadsheet tool is developed to allow CCM users to calculate the tangible cost savings as a result of using the system. For intangible benefits, a change management maturity model (CM3) is developed, which provides a measurement framework for assessing the improvement of a project team’s capability in dealing with contract changes.

    KW - contract change management; IT benefit measurement; capability maturity model; benefit measurement framework; new engineering contract (NEC) processes

    U2 - 10.1016/S1007-0214(08)70150-0

    DO - 10.1016/S1007-0214(08)70150-0

    M3 - Article

    VL - 13

    SP - 205

    EP - 2010

    JO - Tsinghua Science and Technology

    JF - Tsinghua Science and Technology

    SN - 1007-0214

    IS - S1

    ER -