A benefit measurement framework for an online contract change management system

Ming Sun

    Research output: Contribution to journalArticlepeer-review

    4 Citations (Scopus)


    The contract change management (CCM) system is an online collaboration tool, which supports the contract change management process of new engineering contract (NEC) contract. It is currently used in practice on a wide range of civil, power, and building projects in the UK. The aim of this study is first to identify the tangible and intangible benefits of the system through a user survey; then to develop a framework to measure these benefits. A questionnaire survey is conducted, which reveals that CCM can help project teams improve process effectiveness, reduce risk of process failures, and increase the compliance with NEC requirements. Subsequently, a spreadsheet tool is developed to allow CCM users to calculate the tangible cost savings as a result of using the system. For intangible benefits, a change management maturity model (CM3) is developed, which provides a measurement framework for assessing the improvement of a project team’s capability in dealing with contract changes.
    Original languageEnglish
    Pages (from-to)205-2010
    JournalTsinghua Science and Technology
    Issue numberS1
    Publication statusPublished - 2008


    • contract change management; IT benefit measurement; capability maturity model; benefit measurement framework; new engineering contract (NEC) processes


    Dive into the research topics of 'A benefit measurement framework for an online contract change management system'. Together they form a unique fingerprint.

    Cite this