20022019

Research output per year

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Research Output

2019

Transforming community engagement in credit unions: the potential for gamification to enable change

Shpakova, A., Mochrie, R. I. & Waite, K., 9 May 2019, Proceedings of the 3rd International GamiFIN Conference. Koivisto, J. & Hamari, J. (eds.). Vol. 2359. p. 179-192 (CEUR Workshop Proceedings; vol. 2359).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Open Access
File
24 Downloads (Pure)
2018

Bad Outcomes from Good Practice within Emergent Negative Online Engagement

Waite, K., Harrison, T. & Dalziel, N., Jul 2018.

Research output: Contribution to conferencePaper

Essentials of Digital Marketing

Waite, K. & Perez-Vega, R., 2018, Goodfellow Publishers. 234 p. (The Global Management Series)

Research output: Book/ReportBook

2017

Case Studies

Bell, G., Shaw, K., Collinson, E. & Waite, K., 2017, Marketing Communications: An advertising, promotion and branding perspective. Bell, G. & Taheri, B. (eds.). Goodfellow Publishers, p. 201-221 21 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Contesting the Legitimacy of Negative Online Customer Engagement

Waite, K., Dalziel, N. & Harrison, T., May 2017.

Research output: Contribution to conferencePaper

Special issue: Academy of Marketing Conference 2016: Radical financial services marketing

Robson, J. & Waite, K., Jun 2017, In : Journal of Financial Services Marketing. 22, 2, p. 41-42 2 p.

Research output: Contribution to journalEditorial

The Empire Likes Back: Interpreting Social Media Brand Actions as a Colonial Force

Waite, K., Kerrigan, F. & Yalkin, C., 28 Apr 2017.

Research output: Contribution to conferencePaper

The influence of image interactivity upon user engagement when using mobile touch screens

Blazquez Cano, M., Perry, P., Ashman, R. & Waite, K., 20 Mar 2017, In : Computers in Human Behavior.

Research output: Contribution to journalArticle

Open Access
File
54 Downloads (Pure)
2016

Academy of Marketing conference 2015 special issue

Robson, J., Waite, K. & Ashraf, S., Jun 2016, In : Journal of Financial Services Marketing. 21, 2, p. 87-89 3 p.

Research output: Contribution to journalEditorial

Beyond the screen shot: Applying Filmic Methods to Online Identity Production

Kerrigan, F., Waite, K. & Hart, A. L., 12 Jul 2016.

Research output: Contribution to conferencePaper

Community Credit Unions and Payroll Deduction: A report on a field trial

Mochrie, R. I. & Waite, K., 20 Oct 2016.

Research output: Working paperDiscussion paper

Rethinking social media information disclosure: An application of Users and Gratifications Theory

Waite, K., Hunter, G. & Grant, I., 12 Jul 2016.

Research output: Contribution to conferencePaper

Through the Lens: Developing a filmic methodology for marketing and consumer research

Kerrigan, F., Hart, A. L. & Waite, K., 6 Jul 2016.

Research output: Contribution to conferencePaper

2015

Academy of marketing conference 2014: Early career special issue

Robson, J. & Waite, K., 4 Jun 2015, In : Journal of Financial Services Marketing. 20, 2, p. 89-90 2 p.

Research output: Contribution to journalArticle

E-servicescapes in online banking: Towards an integrated conceptual model of the stimuli contributing to the online banking experience

Waite, K. & Rowley, J., 2015, The Routledge Companion to Financial Services Marketing. Harrison, T. & Estelami, H. (eds.). Abingdon: Routledge, p. 346-363 17 p.

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

Exploring the pension “X Factor” for generation Y men

Shaw, K. & Waite, K., Jun 2015, In : Journal of Financial Services Marketing. 20, 2

Research output: Contribution to journalArticle

Impact of co-production on consumer perception of empowerment

Harrison, T. & Waite, K., 2015, In : Service Industries Journal. 35, 10, p. 502-520

Research output: Contribution to journalArticle

File
87 Downloads (Pure)

Informed, Empowered or Paralyzed?: Outcomes from Engaging in a Website

Harrison, T. & Waite, K., 2015, (Accepted/In press) Encyclopedia of E-Commerce Development, Implementation, and Management. Lee, I. (ed.). IGI Global

Research output: Chapter in Book/Report/Conference proceedingEntry for encyclopedia/dictionary

Not a disappearing act! Legitimising the advertising agent in the digital age

Waite, K., Grant, I. & Kerrigan, F., 2015.

Research output: Contribution to conferencePaper

Online banking adoption: We should know better 20 years on

Waite, K. & Harrison, T., Dec 2015, In : Journal of Financial Services Marketing. 20, 4, p. 258-272 15 p.

Research output: Contribution to journalArticle

Through the lens: Capturing the digital self

Kerrigan, F., Waite, K. & Hart, A. L., 2015.

Research output: Contribution to conferencePaper

2014

Bangles, baubles and beads: The colonisation of facebook by brands

Waite, K., 7 Jul 2014.

Research output: Contribution to conferencePaper

People in online spaces: the social e-servicescape

Waite, K. & Rowley, J., 7 Jul 2014, Proceedings of 47th Academy of Marketing Annual Conference : Marketing Dimensions: People, Places and Space. Robson, J. (ed.). Bournemouth

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2013

Beyond the privacy paradox: The relevance of a uses and gratifications approach to social media

Waite, K., Grant, I. & Hunter, G., 8 Jul 2013.

Research output: Contribution to conferencePaper

Managing retail brand identity on social media: case study of a UK fashion retailer

Waite, K., Perry, P., Kerrigan, F. & Grant, I., 3 Jul 2013.

Research output: Contribution to conferencePaper

Online privacy: Concepts, issues and research avenues for digital consumption

Waite, K. & Grant, I., 2013, The Routledge Companion to Digital Consumption. Belk, R. & Llamas, R. (eds.). New York,: Routledge, (Routledge Companion).

Research output: Chapter in Book/Report/Conference proceedingChapter

2011

Exploring bank website expectations across two task scenarios

Waite, K., Harrison, T. & Hunter, G., Jun 2011, In : Journal of Financial Services Marketing. 16, 1, p. 76-85 10 p.

Research output: Contribution to journalArticle

2007

Internet archaeology: Uncovering pension sector web site evolution

Waite, K. & Harrison, T., 2007, In : Internet Research. 17, 2, p. 180-195 16 p.

Research output: Contribution to journalArticle

2006

Analysis by paralysis: The pension purchase decision process

Harrison, T., Waite, K. & White, P., 2006, In : International Journal of Bank Marketing. 24, 1, p. 5-23 19 p.

Research output: Contribution to journalArticle

A time-based assessment of the influences, uses and benefits of intermediary website adoption

Harrison, T. & Waite, K., Dec 2006, In : Information and Management. 43, 8, p. 1002-1013 12 p.

Research output: Contribution to journalArticle

Task scenario effects on bank web site expectations

Waite, K., 2006, In : Internet Research. 16, 1, p. 7-22 16 p.

Research output: Contribution to journalArticle

The internet, information and empowerment

Harrison, T., Waite, K. & Hunter, G. L., 2006, In : European Journal of Marketing. 40, 9-10, p. 972-993 22 p.

Research output: Contribution to journalArticle

2004

Online Banking Information: what we want and what we get

Waite, K. & Harrison, T., 2004, In : Qualitative Market Research: An International Journal. 7:1

Research output: Contribution to journalArticle

2002

Consumer Expectations of Online Information Provided by Bank Web Sites

Waite, K. & Harrison, T., 2002, In : Journal of Financial Services Marketing. 6:4

Research output: Contribution to journalArticle