Lindsay, C. F. & Kumar, M., 2016, Public Service Operations Management: A Research Handbook. Radnor, Z. J., Bateman, N., Esain, A., Kumar, M., Williams, S. J. & Upton, D. M. (eds.). 1 ed. London: Routledge, p. 328-34619 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter