Photo of Claire Lindsay
  • Edinburgh

    United Kingdom

Accepting PhD Students


Research output per year

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Personal profile


Claire is an Associate Professor in Supply Chain at Heriot-Watt and Chair of the British Academy of Management Special Interest Group for Operations, Logistics and Supply Chain Management. Prior to joining Heriot-Watt, she was a Lecturer in Operations and Supply Chain Management at Edinburgh Napier University (2013-2019) which included the delivery of courses and programmes in Hong Kong and Singapore. 

Claire's research interests span healthcare and legal sectors and encompass operational improvement and wider supply chain sustainability initiatives. She is particularly interested in how legal/policy initiatives survive and are sustained in their translation to organisational improvement. Claire is also interested in humanitarian operations, having volunteered as part of a team involved in skills and capacity building in healthcare.

Prior to entering academia, Claire worked for British Bakeries/Premier Foods for a decade in a variety of Operational and Supply Chain roles. As a result of her practitioner background, Claire is an active member of the Chartered Institute of Procurement and Supply as she sits on the East of Scotland Committee. This practice background also informs her empirical research where she has conducted work with National Health Services and Scottish Courts and Tribunals Service. She is currently working with National Services Scotland. 


Claire welcomes applications from PhD students in the following areas:

Public Sector Improvement

Supply Chain Sustainability - services/public sector

Humanitarian Operations

External positions

Chartered Institute of Procurement and Supply

Jul 2017 → …

British Academy of Management

Sep 2013 → …

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Research Output

Operationalising lean in healthcare: the impact of professionalism

Lindsay, C., Kumar, M. & Juleff, L., 24 Sep 2019, In : Production Planning and Control.

Research output: Contribution to journalArticle

  • Reverse exchange of healthcare devices: the case of hearing aid equipment in the UK

    Cole, R., Lindsay, C. F. & Barker, F., 3 Oct 2018, In : Production Planning and Control. 29, 13, p. 1045-1057 13 p.

    Research output: Contribution to journalArticle

    Open Access
  • 9 Downloads (Pure)

    A Lean Healthcare Journey: the Scottish Experience

    Lindsay, C. F. & Kumar, M., 2016, Public Service Operations Management: A Research Handbook. Radnor, Z. J., Bateman, N., Esain, A., Kumar, M., Williams, S. J. & Upton, D. M. (eds.). 1 ed. London: Routledge, p. 328-346 19 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Open Access
  • 25 Downloads (Pure)

    Employing reverse logistics for NHS devices: the case of hearing aid equipment in the UK

    Cole, R., Barker, F. & Lindsay, C., 2016.

    Research output: Contribution to conferencePaper


    Best Developmental Paper

    Claire Lindsay (Recipient) & Elena Musiol (Recipient), 2018

    Prize: Prize (including medals and awards)

  • Best Development Paper

    Claire Lindsay (Recipient), 2012

    Prize: Prize (including medals and awards)

  • Highly Commended Development Paper

    Claire Lindsay (Recipient), 4 Sep 2019

    Prize: Prize (including medals and awards)