Claire is an Associate Professor in Supply Chain at Heriot-Watt, specialising in research on end to end healthcare supply chains. She was formerly Chair of the British Academy of Management Special Interest Group (SIG) for Operations, Logistics and Supply Chain Management (2018-2022) and was a founder member of the SIG. Prior to joining Heriot-Watt, she was a Lecturer in Operations and Supply Chain Management at Edinburgh Napier University (2013-2019) which included the delivery of courses and programmes in Hong Kong and Singapore. 

Claire's research specialises in the public sector and healthcare, encompassing operational improvement, procurement and wider supply chain sustainability initiatives. She is particularly interested in how legal/policy initiatives survive and are sustained in their translation to organisational improvement. Claire is also interested in humanitarian operations, having volunteered as part of a team involved in skills and capacity building in healthcare.

Prior to entering academia, Claire worked for British Bakeries/Premier Foods for a decade in a variety of Operational and Supply Chain roles. As a result of her practitioner background, Claire is an active member of the Chartered Institute of Procurement and Supply as she sits on the East of Scotland Committee. This practice background also informs her empirical research where she has conducted work with the NHS in Scotland and England and Scottish Courts and Tribunals Service. She is currently working with National Services Scotland. 

Claire welcomes applications from PhD students in the following areas:

Public Sector Improvement

Supply Chain Sustainability - services/public sector

Humanitarian Operations