Angus Laing

2022

Consumer (dis)engagement coping profiles using online services in managing health-related stressors

Keeling, D. I., de Ruyter, K. & Laing, A., Dec 2022, In: Psychology and Marketing. 39, 12, p. 2205-2220 16 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

7 Citations (Scopus)

12 Downloads (Pure)

2021

How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions

Keeling, D. I., Keeling, K., de Ruyter, K. & Laing, A., Mar 2021, In: Journal of the Academy of Marketing Science. 49, p. 236-257 22 p.

Research output: Contribution to journal › Article › peer-review

Open Access

File

67 Citations (Scopus)

13 Downloads (Pure)

2019

Teaching and Learning—You Really Mean Profit and Learning: The Business of Learning

Laing, A., Jun 2019, In: Journal of Management Education. 43, 3, p. 288-296 9 p.

Research output: Contribution to journal › Article › peer-review

2 Citations (Scopus)

Technology push without a patient pull: Examining digital unengagement (DU) with online health services

Keeling, D. I., de Ruyter, K., Mousavi, S. & Laing, A., 20 Sept 2019, In: European Journal of Marketing. 53, 9, p. 1701-1732 32 p.

Research output: Contribution to journal › Article › peer-review

30 Citations (Scopus)

2018

Evolving roles and structures of triadic engagement in healthcare

Keeling, D. I., Laing, A. & de Ruyter, K., 19 Jun 2018, In: Journal of Service Management. 29, 3, p. 352-377 26 p.

Research output: Contribution to journal › Article › peer-review

31 Citations (Scopus)

2015

Health Communities as Permissible Space: Supporting Negotiation to Balance Asymmetries

Keeling, D. I., Laing, A. & Newholm, T., Mar 2015, In: Psychology and Marketing. 32, 3, p. 303-318 16 p.

Research output: Contribution to journal › Article › peer-review

28 Citations (Scopus)

Informational Empowerment: Cross-National Comparison of Internet Health Information Use and ‘Patient-Consumer’ Behaviour

Keeling, D. I. & Laing, A., 23 Dec 2015, Marketing Challenges in a Turbulent Business Environment: Proceedings of the 2014 Academy of Marketing Science (AMS) World Marketing Congress. Springer, p. 247-248 2 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2014

Surveys Go 3D: Using Virtual Worlds to Innovate in Marketing Research

Keeling, D. I., Laing, A. & Newholm, T., 7 Nov 2014, The Sustainable Global Marketplace: Proceedings of the 2011 Academy of Marketing Science (AMS) Annual Conference. Springer, p. 95 1 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

2011

A means-end analysis of consumers' perceptions of virtual world affordances for e-commerce

Tran, M. Q., Minocha, S., Roberts, D., Laing, A. & Langdridge, D., 30 Aug 2011, Human-Computer Interaction -- INTERACT 2011: 13th IFIP TC 13 International Conference, Lisbon, Portugal, September 5-9, 2011, Proceedings, Part I. Springer, p. 362-379 18 p. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); vol. 6946 LNCS, no. PART 1).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

3 Citations (Scopus)

A multidimensional typology of customer relationships: from faltering to affective

Dalziel, N., Harris, F. & Laing, A., 26 Jul 2011, In: International Journal of Bank Marketing. 29, 5, p. 398-432 35 p.

Research output: Contribution to journal › Article › peer-review

40 Citations (Scopus)

Design guidelines for B2C E-commerce in virtual worlds

Tran, M. Q., Minocha, S., Roberts, D., Laing, A. & Langdridge, D., Jul 2011, p. 441-442. 2 p.

Research output: Contribution to conference › Paper › peer-review

Open Access

File

Investigating affordances of virtual worlds for real world B2C E-commerce

Tran, M. Q., Minocha, S., Roberts, D., Laing, A. & Langdridge, D., Jul 2011, p. 520-525. 6 p.

Research output: Contribution to conference › Paper › peer-review

Open Access

File

6 Citations (Scopus)

1 Downloads (Pure)

Virtual communities come of age: Parallel service, value, and propositions offered in communal online space

Laing, A., Keeling, D. I. & Newholm, T., 23 Feb 2011, In: Journal of Marketing Management. 27, 3-4, p. 291-315 25 p.

Research output: Contribution to journal › Article › peer-review

35 Citations (Scopus)

2010

Space for Change or Changing Spaces: Exploiting Virtual Spaces of Consumption 1

Laing, A., Newholm, T. & Hogg, G., 2010, Consuming Space: Placing Consumption in Perspective. Ashgate Publishing Ltd, p. 257-276 20 p.

Research output: Chapter in Book/Report/Conference proceeding › Chapter

2009

Contradictory spaces: Negotiating virtual spaces of consumption

Laing, A., Newholm, T. & Hogg, G., 2009, In: Journal of Service Management. 20, 2, p. 227-245 19 p.

Research output: Contribution to journal › Article › peer-review

5 Citations (Scopus)

Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer

Laing, A., Hogg, G., Newholm, T. & Keeling, D. I., 15 Apr 2009, The Consumer in Public Services: Choice, Values and Difference. Policy Press, p. 77-98 22 p.

Research output: Chapter in Book/Report/Conference proceeding › Chapter

7 Citations (Scopus)

2008

Feasibility of a telemedicine ‘booth’ for supporting remote care in Scotland

Mair, F., Peterkin, G., Laing, A., Ferguson, J. & Fraser, S., Apr 2008, In: Journal of Telemedicine and Telecare. 14, 3, p. 127-129 3 p.

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Linking products to a cause or affinity group: Does this really make them more attractive to consumers?

Mekonnen, A., Harris, F. & Laing, A., 15 Feb 2008, In: European Journal of Marketing. 42, 1-2, p. 135-153 19 p.

Research output: Contribution to journal › Article › peer-review

18 Citations (Scopus)

2007

Consumers, channels and communication: Online and offline communication in service consumption

van Dijk, G., Minocha, S. & Laing, A., Jan 2007, In: Interacting with Computers. 19, 1, p. 7-19 13 p.

Research output: Contribution to journal › Article › peer-review

43 Citations (Scopus)

Perception and provision of occupational health services in the UK

Lian, P. C. S. & Laing, A., Oct 2007, In: Occupational Medicine. 57, 7, p. 472-479 8 p.

Research output: Contribution to journal › Article › peer-review

5 Citations (Scopus)

Relationships in the purchasing of business to business professional services: The role of personal relationships

Lian, P. C. S. & Laing, A., Aug 2007, In: Industrial Marketing Management. 36, 6, p. 709-718 10 p.

Research output: Contribution to journal › Article › peer-review

60 Citations (Scopus)

2006

Assumed empowerment: consuming professional services in the knowledge economy

Newholm, T., Laing, A. & Hogg, G., 1 Sept 2006, In: European Journal of Marketing. 40, 9-10, p. 994-1012 19 p.

Research output: Contribution to journal › Article › peer-review

31 Citations (Scopus)

Multi-channel consumer behavior: online and offline travel preparations

van Dijk, G., Minocha, S. & Laing, A., 21 Apr 2006, CHI'06 Extended Abstracts on Human Factors in Computing Systems, CHI EA'06. Association for Computing Machinery, p. 1457-1462 6 p.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

4 Citations (Scopus)

2005

Inter‐organisational relationships in professional services: towards a typology of service relationships

Laing, A. W. & Lian, P. C. S., 1 Mar 2005, In: Journal of Services Marketing. 19, 2, p. 114-127 14 p.

Research output: Contribution to journal › Article › peer-review

49 Citations (Scopus)

The Impact of the Internet on Professional Relationships: The Case of Health Care

Laing, A., Hogg, G. & Winkelman, D., Jul 2005, In: Service Industries Journal. 25, 5, p. 675-687 13 p.

Research output: Contribution to journal › Article › peer-review

17 Citations (Scopus)

2004

Healthcare and the information revolution: re-configuring the healthcare service encounter

Laing, A., Hogg, G. & Winkelman, D., Aug 2004, In: Health Services Management Research. 17, 3, p. 188-199 12 p.

Research output: Contribution to journal › Article › peer-review

22 Citations (Scopus)

Public sector purchasing of health services: A comparison with private sector purchasing

Lian, P. C. S. & Laing, A. W., Nov 2004, In: Journal of Purchasing and Supply Management. 10, 6, p. 247-256 10 p.

Research output: Contribution to journal › Article › peer-review

75 Citations (Scopus)

The role of professional expertise in the purchasing of health services

Lian, P. C. S. & Laing, A. W., May 2004, In: Health Services Management Research. 17, 2, p. 110-120 11 p.

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

2003

Marketing in the Public Sector: Towards a Typology of Public Services

Laing, A., Dec 2003, In: Marketing Theory. 3, 4, p. 427-445 19 p.

Research output: Contribution to journal › Article › peer-review

76 Citations (Scopus)

The professional service encounter in the age of the Internet: an exploratory study

Hogg, G., Laing, A. & Winkelman, D., 1 Sept 2003, In: Journal of Services Marketing. 17, 5, p. 476-494 19 p.

Research output: Contribution to journal › Article › peer-review

31 Citations (Scopus)

2002

Meeting patient expectations: healthcare professionals and service re-engineering

Laing, A. W., Aug 2002, In: Health Services Management Research. 15, 3, p. 165-172 8 p.

Research output: Contribution to journal › Review article › peer-review

30 Citations (Scopus)

Political Exhortation, Patient Expectation and Professional Execution: Perspectives on the Consumerization of Health Care

Laing, A. & Hogg, G., Jun 2002, In: British Journal of Management. 13, 2, p. 173-188 16 p.

Research output: Contribution to journal › Article › peer-review

41 Citations (Scopus)

Predicting a diverse future: Directions and issues in the marketing of services

Laing, A., Lewis, B., Foxall, G. & Hogg, G., 1 May 2002, In: European Journal of Marketing. 36, 4, p. 479-494 16 p.

Research output: Contribution to journal › Review article › peer-review

25 Citations (Scopus)

2001

Willing Volunteers or Unwilling Conscripts? Professionals and Marketing in Service Organisations

Laing, A. & McKee, L., 2001, In: Journal of Marketing Management. 17, 5-6, p. 559-575 17 p.

Research output: Contribution to journal › Article › peer-review

20 Citations (Scopus)

2000

Structuring the marketing function in complex professional service organizations

Laing, A. W. & McKee, L., 1 Jun 2000, In: European Journal of Marketing. 34, 5-6, p. 576-597 22 p.

Research output: Contribution to journal › Article › peer-review

20 Citations (Scopus)

1998

The Buying Centre: Patterns of Structure and Interaction in Primary Health Care

Laing, A. W., Cotton, S., Joshi, R., Marnoch, G., McKee, L. & Reid, J., 1 Jul 1998, In: Service Industries Journal. 18, 3, p. 20-37 18 p.

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

1997

Administration to innovation: the evolving management challenge in primary care

Laing, A., Marnoch, G., McKee, L., Joshi, R. & Reid, J., 1 Apr 1997, In: Journal of Management in Medicine. 11, 2, p. 71-87 17 p.

Research output: Contribution to journal › Article › peer-review

14 Citations (Scopus)

Partnerships in Purchasing: Development of Consortium-Based Purchasing among GP Fundholders

Laing, A. & Cotton, S., Nov 1997, In: Health Services Management Research. 10, 4, p. 245-254 10 p.

Research output: Contribution to journal › Review article › peer-review

2 Citations (Scopus)

Patterns of inter-organizational purchasing: Evolution of consortia-based purchasing amongst GP fundholders

Laing, A. & Cotton, S., Jun 1997, In: European Journal of Purchasing and Supply Management. 3, 2, p. 83-91 9 p.

Research output: Contribution to journal › Article › peer-review

21 Citations (Scopus)

1996

Developing a market orientation in the Health Service: a survey of acute NHS Trusts in Scotland

Laing, A. & Galbraith, A., 1 Aug 1996, In: Journal of Management in Medicine. 10, 4, p. 24-35 12 p.

Research output: Contribution to journal › Article › peer-review

Open Access

8 Citations (Scopus)

Marketing. Kwik off the mark.

Galbraith, A. & Laing, A., 14 Mar 1996, In: The Health Service Journal. 106, p. 35 1 p.

Research output: Contribution to journal › Article › peer-review

Purchasing health care services: Information sources and decisional criteria

Laing, A. W. & Cotton, S., 1 Dec 1996, In: Journal of Marketing Management. 12, 8, p. 719-734 16 p.

Research output: Contribution to journal › Article › peer-review

12 Citations (Scopus)

1995

Managing capacity and demand in a resource constrained environment: lessons for the NHS?

Laing, A. & Shiroyama, C., 1 Oct 1995, In: Journal of Management in Medicine. 9, 5, p. 51-67 17 p.

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

Strategic marketing in the NHS: Kwik‐health NHS Trust

Laing, A. & Galbraith, A., 1 Apr 1995, In: Journal of Management in Medicine. 9, 2, p. 6-13 8 p.

Research output: Contribution to journal › Article › peer-review

8 Citations (Scopus)

The marketing of financial services to independent distributors

Laing, A., 1 Oct 1995, In: Journal of Services Marketing. 9, 4, p. 6-18 13 p.

Research output: Contribution to journal › Article › peer-review

5 Citations (Scopus)

Towards an understanding of health care purchasing: The purchasing behaviour of general practice fundholders

Laing, A. & Cotton, S., 1 Aug 1995, In: Journal of Marketing Management. 11, 6, p. 583-600 18 p.

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

1994

Distribution of Life Assurance and Investment Products: The Scottish Mutual Life Assurance Industry

Laing, A. W., 1 Jun 1994, In: International Journal of Bank Marketing. 12, 4, p. 25-31 7 p.

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Angus Laing, PhD

Research output

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